T's & C's

T's & C's

T's & C's

Terms & Conditions

We’re a friendly bunch of people, and we’re keen to get you those all-important results (indeed, as the bulk of our services are ‘pay per results’ we need to get you results so we can feed the staff)!  With that in mind, we’ve drafted a few Terms and Conditions (T’s & C’s) – that way we all know what to expect and we can ‘get on with it’. 

We aren’t lawyers – so we’ve just used plain English. Not sure about something? Just ask!

Please also note that individual services have additional T’s and C’s so do look at those too.

General

1. Services are provided by Lola Felicia Ltd (Company No. 12417335).
2. By working with us, you acknowledge that you have read, understood and agree to the T’s and C’s / descriptions of the individual services you’ve signed up for.
3. Our T’s and C’s can change at any point without notice.
4. We cannot guarantee sales or exposure for you (although we wish we could!)

Delivering our Services

5. Our recurring services are for one month and will roll over each month on your renewal date until written notice is given 14 days before the next renewal date (so if you sign up on 5th May – you need to give notice 14 days before 5th of each month).
6. If we aren’t able to start or complete your service(s) within the month period due to your actions (or lack thereof) those services are still chargeable (and it’s up to us if we move these services (if we can) into succeeding months.
7. We use the project management software Monday.com (it comes as a free app too!) to keep track of our work on your account, talk to you and to keep you updated in real time. We ask that where possible you use this to chat to us (and you don’t move boxes around / change statuses – that’s our job [don’t have a dog and bark yourself!]).

Paying us

8. Invoices are payable via debit or credit card.
9. VAT is added to all of our fees and social media budgets
10. If an invoice is unpaid by the due date then we will put your services on hold until the balance is paid. This holding period will still be billed as usual (sorry!)
11. If a balance remains unpaid for 14 days or more then the contract will be terminated – we are then not obliged to do anymore work for you or to send over anything (even from past months) (sorry!).
12. You will have to cover the costs incurred by us to recover any overdue balance.

Final boring bits

13. All content produced (including graphic design, written copy, photography and videography) remains our property.
14. It’s not our first time at the rodeo – so we’d always suggest you trust us and follow our recommendations (it’s in our best interest that you do well so we have a long-term relationship with you!)
15. We may use your branding, and any images, graphics or analytics relating you for our own use, including (but not limited to) press releases, social media, case studies and the Sanity website.
16.We’ll add you to our client newsletter and general newsletter to keep you updated.

It might also be worth checking out our tips for working with us.

Additional T's and C's

SET UP

SERVICECONSIDERATIONS / T’S & C’S
General Press Release Written Up & Sent OutA press release will generate news articles, line ups, comment piece requests and review requests – so an extra budget for these pay per result services will be useful.

We won’t be able to share our journalist list(s) with you (but we’ll always give you a flavour of who we’ll communicate with to give you an idea).

We’d recommend you follow our advice as to what type of press release will resonate with journalists.

The Line Ups service will be added to your account so that any line ups generated from our PR efforts will be charged at £50 per publication.

PR

SERVICECONSIDERATIONS / T’S & C’S
News story Press Release – Written & Sent OutA successful news story will generate news articles, line ups, comment piece requests and review requests – so an extra budget for these pay per result services will be useful.

We won’t be able to share our journalist list(s) with you (but we’ll always give you a flavour of who we’ll communicate with to give you an idea).

All press releases will only be sent out with your approval – we want you to be involved too!

The Line Ups service will be added to your account so that any line ups generated from our PR efforts will be charged at £50 per publication.
We won’t be able to share our journalist list(s) with you (but we’ll always give you a flavour of who we’ll communicate with to give you an idea).

All press releases will only be sent out with your approval – we want you to be involved too!

We can’t guarantee results.
Photoshoot – News Story
Videoshoot – News Story
Photoshoot & Videoshoot – News Story
Press Release – Written & Sent OutA press release will generate news articles, line ups, comment piece requests and review requests – so an extra budget for these pay per result services will be useful.

We won’t be able to share our journalist list(s) with you (but we’ll always give you a flavour of who we’ll communicate with to give you an idea).

We’d recommend you follow our advice as to what type of press release will resonate with journalists.

The Line Ups service will be added to your account so that any line ups generated from our PR efforts will be charged at £50 per publication.
We can’t guarantee results.

We won’t be able to share our journalist list(s) with you

We’d recommend you follow our advice as to what type of press release will resonate with journalists
Reviews (Pay Per Result)For us to introduce you to our journalist buddies we’ll need to write and send out a ‘General Press Release’ – an A4 one-pager that explains who you are and what you do. This service is chargeable at the usual rate.

Regularly sending out 2-4 press releases a month will help the frequency of opportunities.

We charge per review (upon publication), and you can decide which review opportunities you want to take up.

We’ll need you to pay a deposit of £100 (+VAT) for this service. This deposit is refundable at the end of the contract term if the results aren’t delivered (i.e. there aren’t any reviews pending publication and no balance is pending).

Additional expenses might be required. We’ll let you know in advance for you to decide.

We can’t guarantee results.

The fee for this service will be added to your next invoice. If the contract has ended or you are only having pay per results PR services, then a new invoice will be generated.

We aren’t responsible for the actions/opinions of journalists (we wish we were!)

Discounts aren’t available on this service.

We suggest if you have a reviewer in, you offer treatments/services/gifts complimentary. We can work with you on what an opportunity is ‘worth’.

If you cancel a reviewer within 24-hours we might need to charge you a fee of £100 (+VAT) – sorry, but we might need to buy them loads of gifts and do a lot of grovelling!
Comment Piece (Pay Per Result)For us to introduce you to our journalist buddies we’ll need to write and send out a ‘General Press Release’ – an A4 one-pager that explains who you are and what you do. This service is chargeable at the usual rate.

Regularly sending out 2-4 press releases a month will help the frequency of opportunities.

We charge per comment (upon publication), and you can decide which opportunities you want to take up.

We’ll need you to pay a deposit of £100 (+VAT) for this service. This deposit is refundable at the end of the contract term if the results aren’t delivered (i.e. there aren’t any comments pending publication and no balance is pending).

Additional expenses might be required. We’ll let you know in advance for you to decide.

We can’t guarantee results.

The fee for this service will be added to your next invoice. If the contract has ended or you are only having pay per results PR services, then a new invoice will be generated.

We aren’t responsible for the actions/opinions of journalists (we wish we were!)

Discounts aren’t available on this service.

If you decided against doing a comment piece after you have agreed to, or you don’t send a comment within the agreed deadline then we might need to charge you a fee of £100 (+VAT) – sorry, but we might need to buy the journalist loads of gifts and do a lot of grovelling!
Influencer Endorsement (Pay Per Result)For us to introduce you to our influencer buddies we’ll need to write and send out a ‘General Press Release’ – an A4 one-pager that explains who you are and what you do. This service is chargeable at the usual rate.

Regularly sending out 2-4 press releases a month will help the frequency of opportunities.

We charge per endorsement, and you can decide in advance what endorsement you’d like to ask for (an Instagram story, a post, for an influencer to turn up to an event etc) and what opportunity you’d like to take advantage of.

We’ll need you to pay a deposit of £100 (+VAT) for this service. This deposit is refundable at the end of the contract term if the results aren’t delivered (i.e. there aren’t any influencer endorsements pending publication and no balance is pending).

Additional expenses might be required. We’ll let you know in advance for you to decide.

We can’t guarantee results.

The fee for this service will be added to your next invoice. If the contract has ended or you are only having pay per results PR services, then a new invoice will be generated.

We aren’t responsible for the actions/opinions of influencers (we wish we were!)

Discounts aren’t available on this service.

We suggest if you have an influencer in, you offer treatments/services/gifts complimentary. We can work with you on what an opportunity is ‘worth’.

If you don’t honour an appointment with an influencer (or give 24 hours notice) we might need to charge you a fee of £100 (+VAT) – sorry, but we might need to buy them loads of gifts and do a lot of grovelling!
Line Ups (Pay Per Result)For us to introduce you to our journalist buddies we’ll need to write and send out a ‘General Press Release’ – an A4 one-pager that explains who you are and what you do. This service is chargeable at the usual rate.

Regularly sending out 2-4 press releases a month will help the frequency of opportunities.

We charge per line up.

This service is automatically added if we send out a press release for you.

We aren’t responsible for the actions/ opinions of journalists (we wish we were!).

The fee for this service will be added to your next invoice, if the contract has ended, a new invoice will be generated upon publishing.
Regularly sending out 2-4 press releases a month will help the frequency of opportunities.

We charge per line up.

Discounts aren’t available on this service.

You’ll be asked for a deposit of £50 (+ VAT) at the beginning. This deposit is refundable if the results aren’t delivered (and a balance isn’t pending).

We can’t guarantee results.

We aren’t responsible for the actions/ opinions of journalists (we wish we were!).

The fee for this service will be added to your next invoice, if the contract has ended, a new invoice will be generated upon publishing.

Digital Marketing

SERVICECONSIDERATIONS / T’S & C’S
Social Media Traffic AdsAs these are brand awareness adverts – they have a mass appeal. Ads that promote your product(s) / service(s) as “buy me, buy me” tend to be wildly more expensive and less successful.

In that vein, it’s important blog posts have mass appeal and are ‘click-able’ to your demographic. This activity is all about casting as wide a net as possible – knowing that a small percentage of these new users will be keen to buy. The more users – the more customers you’ll have.

“5 reasons to use Sanity Marketing” would be a flop “5 ways to get a 10x ROI on your online advertising revealed” is much sexier.

We aren’t liable for delayed or non-conforming performance due to changes made to standard terms, search criteria, advertising and viewing policy, prices and campaign offers or other matters beyond our control – this rarely happens but we want to make you aware just in case!

We run social media ads from our own ad accounts.

For this service you’ll need Google Analytics (for recording website data) and goal completions set up. We can help if you need these added.

We’ll track website traffic, page views and completions goals (think number of calls, emails, forms being filled in, bots being engaged with).
Social Media Content Creation & Posting – 3 accounts, 2 posts per weekFor this service we will write up 2 posts (Monday-Friday) – identical across all the social media accounts you have chosen – either using your images, stock images or graphics (which we can design for you as a separate, chargeable service).

We tend to come up with a weekly structure so there is a strategy and a plan (e.g. Mondays we will post an inspirational quote) – and we can guide you as to what resonates best with users.

We write social media content Monday-Wednesday the previous week, for approval by Friday, 10am. We’ll need approval by then or we’ll assume consent and schedule the posts for Monday – last minute, rushed edits are never fun for you or us!

Beyond Friday, 10am any edits (including deleting / cancelling posts) will be billed as per our ‘Ad Hoc Post’ service. However, once a post is scheduled to go out or indeed has been posted, we cannot guarantee edits can be made.

We write content and post for Facebook, Google My Business, Twitter, Instagram & LinkedIn.

This is a content writing and posting service. We find that engagement is always best managed by you, the client. So keep an eye out for comments and messages coming your way!

This is a recurring service and roll over to the following month unless 14-day’s notice is given before the next renewal date.
Social Media Content Creation & Posting – 3 accounts, 5 posts per weekFor this service we will write up 5 posts (Monday-Friday) – identical across all the social media accounts you have chosen – either using your images, stock images or graphics (which we can design for you as a separate, chargeable service).

We tend to come up with a weekly structure so there is a strategy and a plan (e.g. Mondays we will post an inspirational quote) – and we can guide you as to what resonates best with users.

We write social media content Monday-Wednesday the previous week, for approval by Friday, 10am. We’ll need approval by then or we’ll assume consent and schedule the posts for Monday – last minute, rushed edits are never fun for you or us!

Beyond Friday, 10am any edits (including deleting / cancelling posts) will be billed as per our ‘Ad Hoc Post’ service. However, once a post is scheduled to go out or indeed has been posted, we cannot guarantee edits can be made.

We write content and post for Facebook, Google My Business, Twitter, Instagram & LinkedIn.

This is a content writing and posting service. We find that engagement is always best managed by you, the client. So keep an eye out for comments and messages coming your way!

This is a recurring service and roll over to the following month unless 14-day’s notice is given before the next renewal date.
Social Media Content Creation & Posting – plus 1 accountThis service is an add on for the Social Media Content Creation & Posting services.

The posts for this account will be identical to the other social media accounts you have with us.


This is a recurring service and roll over to the following month unless 14-day’s notice is given before the next renewal date.
Ad Hoc Post – Written & PostedThis service is needed (per post) if you want to do an ad hoc post not included in your social media service with us. It is also needed if you wish to make an edit (including deleting or adding a new post) after Friday, 10am.

Any graphic(s) needed are classed as a separate service and is chargeable.

This is a one-off service and will not roll over to the following month.
Blog PostWe’d recommend you follow our advice as to what type of blog post will resonate with users
Press Release converted into a Blog Post
Blog Post – Uploaded To Website
Social Meda Lead AdsThe better the offer – the better the ads.

Not all leads will convert (we tend to see 10% – 25% as the norm).

We aren’t liable for delayed or non-conforming performance due to changes made to standard terms, search criteria, advertising and viewing policy, prices and campaign offers or other matters beyond our control – this rarely happens but we want to make you aware just in case!
Newsletter – Template Created On MailChimp
Newsletter – Written – Using Existing Content (such as blogs and graphics)
Newsletter – Written – With Fresh Content
Newsletter – Uploaded to a MailChimp Template & Sent Out

Supporting Services

SERVICECONSIDERATIONS / T’S & C’S
Stand Alone Social Media Graphic Design
Photography – 2 Hour Shoot With Editing (London)
Photography – 4 Hour Shoot With Editing (London)
Videography – 2 Hour Shoot With Editing (London)This is for one video
Videography – 4 Hour Shoot With Editing (London)This is for one video
Account Management CallIf you ask for a call, this service will be added to your bill
Account Management MeetingIf you ask for a meeting, this service will be added to your bill